Presentation of the company

Our client, is a French fashion house today luxury brand recognized worldwide for its ready-to-wear collection for women and men as well as for accessories.
Steeped in the tradition of Haute Couture, the House embodies French elegance thanks to qualified teams at the service of a unique know-how.

Our client recruits and recognizes all talents.

Job Purpose:

The Store Director is a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to customers, in particular Top Clients and VIPs, in order to guarantee store business goals.

He/she represents the Company and is a proactive Sales professional who guarantee compliance with all procedures set by the Headquarters and aimed at managing Store Staff and ensuring that the Store runs efficiently.

                                                                             RESPONSIBILITIES:

BUSINESS DEVELOPER:

Attract, recruit, develop, retain, and engage customers

•          Demonstrate sales leadership for staff by playing an active role on the selling floor: VIC/VIP    relationship

•        Supervise sales to ensure customer satisfaction, engagement

Implement action plans to achieve general targets and P&L

•             Define targeted quantitative and qualitative goals and ensure they are achieved

•           Analyze the results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs

•              Implement action plans defined with the HQ and guarantee follow up at store level

 
 
Communicate high quality relevant feedbacks and reporting to HQ and/or staff

•              Provide high quality relevant feedback and requested reports to HQ

•              Inform the Head of Retail any local events in the city and / or organized by competitors

Know and monitor business environment including local competition

•              Keep relevant with market and fashion trends

•              Communicate this information to the Staff

A TALENT LEADER AND DEVELOPER

Identify, attract, recruit, develop and retain talents

•           Consistently recruit top talent in partnership with the Head of Retail and HR

•           Create and maintain a positive work environment

Motivate and challenge the team on a regular basis

•        Create a team, whose activities will be coordinated in order to make sure that this

•        team is always motivated and competent

•        Keep staff informed at all times regarding Store performance through the

•        necessary tools agreed on with the Head of Retail

•        Coach staff

•        Manage individual appraisal interview

Create development plans for sales staff and management

•           Ensure professional growth and training of the staff with a coaching approach, by constantly stimulating them to be up-to-date in the Fashion industry

 
BRAND PROMOTER:

Promote the brand’s culture internally and externally

•        Oversee the clienteling approach

•        Ensure that the qualitative standards required by our brand are maintained

 
 
Ensure store atmosphere upholds brand image

•        Ensure that the Store windows are always in place and sets up the layout of the Store according to the Company directions (VM guidelines)

•        Ensure that the image of the Store is in line with corporate standards and that the Staff is aware of this standard

•        Ensure that team behaviors and store appearance are consistent with the standard of Saint Laurent service, image and values

Build a network of people who have an impact on local and international Luxury business to develop customers’ loyalty (especially with Top Clients and VIPs)

•        Guarantee excellent customer experience including welcome and treatments

•        Ensure that all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly

•        Use clothing allowance and behavior to attract new customer

 
PROCESS MANAGER:

Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization

•         Handle all administration and accounting responsibilities.

•        Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload

•        Apply all the necessary golden rules to ensure the safety of both store team and

•        customers

•        Supervise warehouse stock and verify that it is in line with the Store’s sales potential. Report to Merchandising Retail at Headquarters accordingly

•        Manage inventory activities taking into account related inventory results in collaboration with the Back Office Operation

•        Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the Warehouse

•        Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets

•

Challenge current processes to ensure efficiency and effectiveness

•        Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation

 
Profile :

·       Commitment to take part in an innovative project

·       Significant experience in the sale of luxury goods or retail

·       3 to 5 years of successful experience in a managerial position (10 people)

·       High sensitivity to customers’ experience and loyalty

·       Exceptional interpersonal skills, persuasiveness

·       Precision, organizational skills

·       Adaptability, openness, risk taking, dynamic, listening abilities, curiosity

·       High availability, responsiveness

·       Product and Fashion sensitivity

·       Mastering computer skills (Word and Excell